TELEPHONE KEYPRESS
Have you ever called a business and been prompted by the telephone system to enter a digit on the keypad of the phone? We call these services 'Keypress Services'. They are a very cost effective system for distributing your inbound callers to the correct store/department/office/branch within your organisation.
Simple Telecom has been one of the driving force behind the technology and hopes to make keypress services an affordable option for all business.
Postcode Prompter or Postcode Dialler
This services are generally used by large franchise style organisations to provide a smooth consistent brand for the business - while allowing inbound calls to flow down to each individual destination answer point.
Simple Telecom offers the ability to split postcodes and even ask additional questions of the caller using single digit responses as required. Completely customisable sound files can be produced by our voice talent, or provided by you. This means you can have your business jingle in the menu and a consistent voice prompting the caller throughout the call.
Updates to the Postcode Prompter are free of charge. If you require postcode splits, there will be costs associated with recording the additional menu sound files.. Simple Telecom provides the ability for your standard routing configuration to be updated through the Customer Console - in real time.
IVR Menu Dialler
IVR Menu's are the perfect solution for your growing business. Direct your callers straight to the correct department or personand provide a smooth consistent brand for the business.
Simple Telecom offers the ability to split each digit option and even ask additional questions of the caller using single digit responses as required. Completely customisable sound files can be produced by our voice talent, or provided by you. This means you can have your business jingle in the menu and a consistent voice prompting the caller throughout the call.
Updates to the IVR Menu are free of charge. If you require digit splits, there will be costs associated with recording the additional menu sound files.. Simple Telecom provides the ability for your standard routing configuration to be updated through the Customer Console - in real time.
